Manager, Digital Innovations & Customer Experiences

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com Job Function: Digital Marketing Job Sub Function: Digital Product Management Job Category: Professional All Job Posting Locations: Titusville, New Jersey, United States of America Job

Description:

We are searching for the best talent for Manager, Digital Products & Customer

Experience:

to be in Titusville, NJ.

About:

Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine Johnson and Johnson Innovative Medicine is committed to raising the bar on patient and caregiver

experience:

through our Patient Engagement and Customer Solutions (PECS) organization. The PECS team is accountable for the creation of personalized, seamless, and supportive

experience:

s for patients starting treatments across the Innovative Medicine portfolio. The Manager, Digital Products & Customer

Experience:

, on the Digital Innovations and Customer

Experience:

s (DICE) team, collaboratively develops and executes on the product vision for the digital connected

experience:

for patients, caregivers, and providers across our J&J portfolio. This includes having a user-first mindset and helping to build an integrated end-to-end offline and online personalized

experience:

for our patients and their providers, while incorporating the full lifecycle and suite of digital products. You will apply our capabilities, technologies, and supplier/partner planning that reflect the evolving and future needs for patients and caregivers. In this role, you will build and maintain strong working relationships with partners across PECS, technology, marketing, sales, procurement, legal, healthcare compliance, privacy, and legal.

Day-to-day

responsibilities:

Digital Product Management: Fulfill the product manager role within an agile development team by implementing and collaborating on the product strategy and roadmap, owning the product backlog, crafting user stories, and prioritizing issues based on perceived user value, metrics, and release planning.

• Define and validate product backlog ideas with input from team members within PECS, design, technology, marketing, and other key stakeholder groups within Innovative Medicine.
• Define a product release plan which ladders up into broader goals and objectives.
• Manage product features from inception through launch, which includes identification of pain points, gathering and vetting of

requirements:

, creation and iteration of designs, scoping and refining for development, performing quality assurance and user acceptance testing, and orchestrating launches and releases.

• Ensure a seamless orchestration across our digital products (websites, apps, portals) and human touchpoints.

User

Experience:

and Operational Excellence: Draw on analytics, voice of customer and surveys, benchmarking, and compliance monitoring to advise continued optimization of product performance and future enhancements.

• Analyze both how our users interact with and what our users say/feel

about:

our products and features. Use data and insights to develop, confirm, and/or pivot to new product development and enhancements. Prioritize break and/or bug fixes along with enhancements and roadmap features.

• Measurement & Reporting: Collaborate in the development of measurable goals and identify outcomes that demonstrate the impact and behavioral change aligned to PECS and brand strategies.
• Work with partners and key team members to build reporting capabilities for new product features.
• Communicate performance insights (impact, operational,

experience:

) to DICE and PECS leadership team and colleagues, along with key stakeholders. Cross-Functional Collaboration: Partner closely with J&J Technology to ensure our products deliver value to our customers and stakeholders Closely partner with solutions verticals within PECS (e.g., Patient Access, Hub Services, Patient & Caregiver Solutions, etc.) and PECS Therapeutic Area (TA) Patient

Experience:

(PX) teams to deliver an inclusive, world-class digital patient

experience:

, which complements and supplements the offline patient journey.

• Create a digital

experience:

that can be leveraged and scalable across the organization of patient solutions & TAs. Communication and change management: Ensure communication to PECS partners, brand partners, and key stakeholders to build awareness and maintain transparency and accountability.

• Build awareness of the product vision, roadmap progress, and outcomes are communicated effectively to core team and stakeholder groups.
• Identify and communicate upcoming changes and dependencies across the DICE team.

Innovation Scouting: Identify and communicate upcoming changes and dependencies across the DICE team.

Qualifications:

Bachelor’s degree required (Technology, Business, Marketing, Operations, or related fields preferred) 5+ years of

experience:

in product management, product strategy, user

experience:

or visual/UI design for customer-facing digital properties, preferably in the healthcare sector. Strong collaboration

skills:

, with

experience:

in bringing together cross-functional partners in matrixed organizations, presenting ideas, influencing planned outcomes, exhibiting flexibility in changing environments, and leading execution in an agile delivery model. Ability to exercise due diligence to understand customer needs, identify gaps in product functionality, gather user input and

requirements:

, and influence the product strategy.

Experience:

in collaboratively shaping the product roadmap, coordinating release plans, and conveying status to team leadership, teammates, and critical stakeholders.

• Demonstrated ability to partner directly with UX professionals to construct concepts, evolve into high fidelity designs and prototypes, perform appropriate user testing, and refine for development.
• Demonstrated ability to partner directly with development teams to convey value, goals, and expected outcomes of features and functionality, as well as document user stories, discuss scope and assumptions, refine

requirements:

, plan sprints, collaboratively test, and partner through to release. Excellent interpersonal

skills:

with a demonstrated track record for forging strong, productive relationships with a diverse array of customers and colleagues. Excellent communication

skills:

, both written and verbal with the ability to interact across all organizational levels. Proactively communicates product status and program achievements. Very organized with strong attention to detail Highly self-motivated with ability to lead and empower others. Proficiency with product management tools (Jira, Asana, Figma, Confluence, etc.)

Experience:

deriving insights from digital analytics and a solid understanding of associated tools (Google Analytics, Google Tag Manager, etc.), as well as data visualization and dashboarding tools (PowerBI, Tableau, Looker, etc.). Other: Travel

Requirements:

Up to 25% domestically. Based in Titusville, NJ The anticipated base pay range for this position is $117,000 to $201,250. The Company maintains highly competitive, performance-based

compensation:

programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year.

Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off

benefits:

Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below.

https://www.careers.jnj.com/employee-

benefits:

The

compensation:

and

benefits:

information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for

compensation:

and

benefits:

in accordance with their local market. Johnson & Johnson is an Equal

Opportunity:

Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.

Required

Skills:

Preferred

Skills:

The anticipated base pay range for this position is : $117,000 - $201,250 Additional

Description:

for Pay Transparency: At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/. Do Not Sell or Share My Personal Information Limit the Use of My Personal Information