IT Support Specialist

Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA.

• Customers simplify operations, improve data security, and unlock data’s value. Customers include:

Roche – Saved $50M by securely operationalizing data products and saving inventory. Thomson Reuters - Faster access to Snowflake data and a 60x increase in data usage resulting in greater productivity. Swedbank – 3x time saved setting up data security and self-service policy authoring. 2x more data use cases. 5x improvement in process efficiency.

JB Hunt – Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings.

• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023.
• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies.
• $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.
• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.

ABOUT OUR TEAM:

The IT Team at Immuta empowers the organization to stay focused on our mission: seamlessly provisioning data access and making sure it’s accessible only to the right people, for the right reasons, and in the right form. We support the tools and systems Immuta runs on, from endpoints and networks to SaaS applications, cloud platforms, and IAM. We’re building a modern, service-oriented IT function that values great user experiences, thoughtful problem-solving, and continuous learning.

YOUR ROLE:

As an IT Support Specialist, you’ll deliver support to Immuta employees, helping them stay productive across MacOS, SaaS applications, and a growing set of workplace technologies. You’ll be the trusted first line of support, resolving issues quickly when you can, triaging and escalating complex problems when you can’t, and partnering closely with the rest of the IT Team to learn, document, and improve how we operate.

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HOW YOU’LL MAKE AN IMPACT:

• Deliver standout user support: Provide responsive, friendly, high-quality help that keeps end users moving and builds trust in IT as a partner.
• Improve reliability through smart triage: Diagnose issues, gather context, and escalate efficiently, reducing downtime and accelerating resolution.

Scale IT operations with better workflows: Execute and enhance onboarding, offboarding, and role-change processes to create a smooth employee experience. Strengthen our IT knowledge base: Document fixes and patterns as you learn, making solutions easier to repeat and issues easier to prevent. Level up our service management practice: Contribute to the ITSM environment by helping manage incidents, service requests, changes, and assets with consistency.

WHAT YOU’LL OWN:

• Provide day-to-day support for end users across SaaS applications, MacOS, software, and hardware.
• Troubleshoot, triage, and escalate complex issues to Systems Administrators and Engineers, capturing details and partnering on resolution.

Procure, ship, configure, and manage our fleet of Macs, iPads, Zoom Rooms, and other IT equipment.

• Execute onboarding, offboarding, and access changes, ensuring users have what they need when they need it.
• Maintain accurate documentation and contribute to the team’s knowledge base and standard operating procedures.
• Participate in core IT service management workflows, supporting incidents, service requests, changes, and asset tracking.

WHAT WILL MAKE YOU STAND OUT:

Previous IT support experience preferred, OR relevant coursework, certifications, internships, or demonstrated passion for technology through personal projects, volunteering, or self-study. Proficiency supporting MacOS environments managed by Jamf or another endpoint management solution.

Experience working with a variety of SaaS applications, such as Google Workspace, Okta, and Zoom.:

Strong written and verbal communication skills, with the ability to explain technical concepts clearly. Ownership mindset with strong follow-through and comfort taking deliverables from start to finish. Customer service instincts and an outward, user-first approach. Positive attitude, eagerness to learn, and a collaborative style that thrives in a team environment.

\n $45,000 - $75,000 a year To provide greater transparency to candidates, we share base pay ranges for all U.S.-based job postings. Our salary ranges are based on function, level, and geographic location, and are benchmarked for our company size and industry.

The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including but not limited to, geographic location, internal equity, experience level, skill set, and training. The range shown above reflects the good-faith hiring range for this role at the time of posting, consistent with applicable state and local pay-transparency laws. Pay ranges may be adjusted in the future to reflect market changes.

This role may also be eligible for additional compensation, such as commission, variable pay, or equity, and comprehensive benefits, including medical, dental, vision, a 401(k) plan, and other applicable company programs. \n

Benefits:

At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:

• 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
• Stock Options
• Paid parental leave (Both Maternity and Paternity)
• Unlimited Paid time off (U.S. based positions)
• Learning and Development Resources

Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.