Food and Beverage Team Lead

Description:

Job Summary Join Fun Spot America Theme Parks as a Food and Beverage Team Lead, playing a pivotal role in ensuring exceptional dining experiences for our guests. We're seeking a dedicated individual to support our food and beverage operations, fostering a culture of outstanding service and teamwork. As a Team Lead, you'll assist in daily operations, coordinate team activities, and uphold our commitment to providing safe, clean, and enjoyable dining experiences.

Why Fun Spot We at Fun Spot America Theme Parks will continually strive to maintain the highest levels of safe, clean, family fun for the most important people on earth, our guests. We operate our values based on the golden rule of treating others the same way that we ourselves want to be treated.

At Fun Spot America Theme Parks, we hold our team members to the highest standards, expecting them to embody the seven principles of Love Works:

Patient – Kind – Trusting – Unselfish – Truthful – Forgiving – Dedicated

Department: Food and Beverage

• Reports to: Food and Beverage Department Manager

Pay Range: $16.00 - $18.00 Location: Orlando/Kissimmee/Atlanta Workers Comp Code: 9083 Travel: None Availability requirements: Full availability Work Status: Full-time over 30-hours per week

Key Objectives Assign staff positions; uphold protocols for staff position coverage to ensure seamless operations.

• Collaborate in shaping food and beverage operations through regular team meetings.
• Maintain all food safety standards set forth by Fun Spot Theme Parks as well as state and local regulations.
• Maintain open communication with the Food and Beverage Manager, assisting with procedures and reports.
• Ensure the highest standards of safety, cleanliness, and guest satisfaction in dining areas.

Foster accountability, appearance standards, safety practices, and exceptional service within the Food and Beverage Team.

• Participate in the development and implementation of training programs to enhance team performance.
• Support performance evaluations and provide feedback to team members.
• Deliver exceptional guest service and assist in training team members to do the same.
• Assist in inventory management and ensure proper handling of food and beverage items.

Meet and exceed sales targets and goals by upselling souvenir cups, snacks, and other food & beverage items. Take orders accurately and efficiently, ensuring attention to special requests and dietary needs.

• Handle cash, and electronic funds, and process transactions using the point-of-sale system.
• Prepare and serve food and beverages in accordance with Fun Spot's quality standards.
• Maintain all food safety standards set forth by Fun Spot Theme Parks as well as state and local regulations.
• Handle and process multiple food orders efficiently.
• Support the maintenance and operation of food service equipment and facilities.

Responds to any guest concerns by problem solving and asking for leadership assistance when needed.

• Ensure food areas open and close on time
• Communicate any staffing concerns to the manager on duty.

Record journals, coaching, and audits for Team members.

• Communicates daily with Team members regarding SOPs, closing reports, and special projects.
• Review timecards daily for your Team members
• Resolve any challenges that could impact the guest and solve problems promptly to ensure first-class guest service.
• Maintain cleanliness and sanitation standards in the food and beverage areas.
• Follow all safety and hygiene guidelines to ensure a safe working environment.
• Maintain a professional image at all times.

Attend weekly Leadership & Motivation meetings Complete any other duties to assist with the operation of the park.

Key Areas of Responsibility

Creating Memorable Dining Experiences:

Inspire our team to provide exceptional dining experiences for our guests.

Effective Communication Support:

• Assist in keeping everyone informed to ensure smooth operations.

Building Positive Team Relationships:

Foster cooperative relationships within the team and across departments.

Supporting Service Excellence:

Encourage outstanding service standards and practices among team members.

Assisting in Team Development:

• Support the growth and development of team members.

Strategic Planning Assistance:

• Assist in setting clear goals and plans to achieve objectives.

Providing Operational Support:

• Help coordinate daily activities and goals to ensure operational efficiency.

Training Support:

• Assist in identifying learning needs and developing training programs for team growth.

Guest Service Support:

Represent Fun Spot with enthusiasm and provide excellent service to our guests.

Resource Management Assistance:

• Assist in inventory management and ensure proper handling of food and beverage items.

Facility Maintenance Support:

• Help maintain cleanliness and functionality of dining areas and equipment.

Quality Control Assistance:

• Support adherence to quality standards and food safety regulations.

Record-Keeping Assistance:

• Assist in maintaining accurate records and reports as required.

Requirements:

Qualifications:

Ability to complete and pass the State Food Safety Certification exam. Compliance with Fun Spot America Theme Park’s drug-free workplace policy, including consent to pre-employment drug testing and adherence to federal, state, and local laws regarding drug and alcohol use. Successfully undergo a comprehensive background check and motor vehicle check when applicable.

Ability to complete and pass the State Food Safety Certification exam Ability to pass cash handler certification Ability to utilize various computer software’s including Microsoft Office

Preferred Qualifications:

• Leadership experience preferred.

Excellent guest service and communication skills. Ability to work in a fast-paced environment and handle multiple tasks. Self-motivated Previous experience in amusement parks is preferred but not required. Time management

• Organized

Physical Requirements Ability to move around and stand for long periods of time Ability to lift and carry 50lbs. Visual Acuity Tolerance of Temperature Fluctuations

Benefits:

Paid Time off (PTO) for eligible positions 5 Paid Holidays Health, Dental, and Vision after 60 days of continuous full-time service Optional Voluntary Short Term Disability, Long Term Disability, and Life Insurance after 60 days of continuous full-time service 401K eligibility after 6 months of continuous service with company match available (for those 21 years and older)

Birthday PTO immediately for part-time or full-time positions Holiday double pay Summer and Holiday Bonus (subject to performance) Pay on-demand (for those 21 years and older) In-park food and beverage team member discounts Discounted Fun Spot America Theme Park admission Discounted Fun Spot America Theme Park retail

Discounts to local partner attractions Optional voluntary benefits to enroll in, including Lyric and Legal Shield

Compensation Philosophy:

Our compensation philosophy is rooted in fairness and equity. We consider candidates' experience, qualifications, and the value they bring to our organization when determining compensation. We are committed to transparency and providing competitive and fair compensation packages.

Equal Opportunity Employer At Fun Spot America Theme Parks, we embrace diversity, inclusion, and equal opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.