Assistant Reservations Manager
Four Seasons Hotels and ResortsJob Details
Job Description
About:
Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing
experience:
s for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest
experience:
s is through a world-class employee
experience:
and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About:
the location: An urban retreat in the heart of the Mile High city.
- Plan a getaway at our elevated mountain metropolis.
Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.
About:
Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing
experience:
s for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest
experience:
s is through a world-class employee
experience:
and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About:
the location: An urban retreat in the heart of the Mile High city.
- Plan a getaway at our elevated mountain metropolis.
Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.
Four Seasons Hotels & Resorts, Employer of Choice “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts Four Seasons Hotels & Resorts is FORTUNE Magazine’s “100 Best Companies to Work For,” a recognition earned since the survey’s inception in 1998.
Four Seasons Hotel Denver Located in the heart of Denver’s theatre district, the Hotel offers 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated, progressive steakhouse, EDGE; a luxury spa and salon; and a rooftop oasis with pool. Four Seasons Hotel Denver is honored to be recognized AAA Five Diamond since 2015.
Career
Opportunity:
The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.
About:
the location: An urban retreat in the heart of the Mile High city.
- Plan a getaway at our elevated mountain metropolis.
Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savor locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.
About:
the role Four Seasons Hotel Denver is seeking a Reservations Assistant Manager with
experience:
- delivering exceptional service.
The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine’s “100 Best Companies to Work For.”
Responsibilities:
Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms Assist in Day to Day running of the Reservations Team Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
- Handle guest complaints in accordance with Four Seasons policy.
- Process WRO, Trust, Internal Reservations, and FIT reservations Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
- Monitor Front Desk reservations made night prior, address any reoccurring issues Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
- Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
Respond according to the crisis management plan to any resort emergency or safety situation.
Preferred Qualifications:
and
Skills:
Requires reading, writing and oral proficiency in the English language, must have working knowledge of Microsoft Windows, Word, Excel, Successful candidate must possess legal work authorization in the United States Comprehensive
Benefits:
Salary range: $69,000-72,000 Be part of a cohesive team with opportunities to build a successful career with global potential Medical, dental, and vision insurance Paid Time Off and Holiday pay Discounted RTD Flex Pass for employees 401k participation with a company matching program Complimentary stays at Four Seasons worldwide (subject to availability)• Free employee meals prepared by the culinary team http://jobs.fourseasons.com/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs Four Seasons is an Equal
Opportunity:
, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Four Seasons is an Equal
Opportunity:
, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel
experience:
through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the
opportunity:
to build a life-long career with global potential and a real sense of pride in work well done.
