Associate Director, Digital Product Management

• Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer.

We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust

benefits:

to support your life while you’re working to help others. Position Overview Exact Science’s Customer

Experience:

(CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Value Streams (e.g., Onboarding, Motivate & Complete Screening, Result & Follow-up ).

Each Value Stream has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill. This position is responsible for defining the roadmap and driving delivery of all

experience:

s and journeys within a Value Stream. In defining the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position ensures that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

This position manages a group of customer-centric, channel-agnostic Product Managers and/or Business Analysts charged with delivering against the

responsibilities:

listed below. This position lives and breathes product, value, user

experience:

s, and technology - and can navigate between those spaces. You also love to innovate, are not afraid to fail, and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. This person excels at working with non-technical teams across the organization to bring new initiatives to life – for example: lab, compliance, logistics, and beyond.

Essential Duties Include, but are not limited to, the following: Be the lead “voice of the Journey” for 2+ Journeys for all outside stakeholders to ensure that their digital needs are heard and that the delivery teams are getting the support needed.

• Lead collaboration with delivery teams,

Experience:

Business Leads (i.e., the most senior Product Manager accountable for the totality of a given

Experience:

), and the Value Management team to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.

• Lead defining and tracking KPIs based on Journey OKRs to garner actionable insights.
• Facilitate collaboration with the

Experience:

Business Lead and the

Experience:

• Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and

experience:

s that are integrated, cross-touchpoint, cross-Customer Type, and Cross-

Experience:

• Lead Journey-level

experience:

and technical discovery for 2+ Journeys with support from business partners,

experience:

• design, research, and delivery teams (may include co-creation workshops and/or prototyping).

Works with

Experience:

Business Lead to adjust scope and roadmap – empowered to make final prioritization decisions for 2+ Journeys.

• Lead definition of Epics, User Stories, acceptance criteria for 2+ Journeys – and ensure they are understood by delivery team.
• Lead grooming and prioritizing backlogs for 2+ Journeys to ensure work is in line with

Experience:

strategy and OKRs, which includes and is balanced across new development, non-functional

requirements:

, and other technical work that leverages OKR and KPI data, research, industry trends, etc. Review work completed by the squad, provide feedback, and accept work, as applicable Understand and help coordinate inter-delivery team and external dependencies, as applicable.

• Supports the team in feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary.
• Recruit, inspire, mentor, and manage a group of customer-centric Product Managers and Business Analysts charged with delivering against the

responsibilities:

above. Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.

Effectively manage, support, and guide your team, including, but not limited to delegating tasks and

responsibilities:

, assess employee performance and provide helpful feedback and training opportunities. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.

Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to work designated schedule. Ability and means to travel 10-25% between Exact Sciences locations (e.g., Madison, Redwood City). Minimum

Qualifications:

Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study; or High School Degree/General

Education:

Diploma and 7 years of relevant

experience:

as outlined in the essential duties in lieu of Bachelor’s degree. 7+ years of

experience:

working as a Product Manager, with at least 3 years in the digital domain using Agile / Scrum / Kanban methodologies. Extensive

experience:

• leading cross-functional teams to deliver products/services.

Extensive

experience:

applying techniques and methods of modern product management, product discovery, and product delivery – along with expertise with product management platforms and tools Extensive

experience:

facilitating the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user

experience:

Expert problem-solving, organizational, and analytical

skills:

with the ability to evolve product strategy based on research, data, and industry trends. Expert business analysis

skills:

; including, but not limited to, process and user flow definition and business KPIs. Extensive

experience:

translating complex user, business, operational, and technical

requirements:

into clear epics, features, stories, and acceptance criteria.

Experience:

with A/B testing, user testing, user interviews, and conversions funnels.

Experience:

in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning. Extensive

experience:

engaging with engineers, designers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence. Strong leadership

skills:

, including the ability to influence multiple stakeholders and leaders without direct authority. Excellent written and verbal communication

skills:

, with the ability to agilely adapt to the respective audience (team member to senior leadership). Strong organizational and time management

skills:

with a proactive and logical approach to workload and ability to work both independently and within a team. Authorization to work in the United States without sponsorship.

Preferred Qualifications:

Experience:

• recruiting, coordinating, developing, and managing a team of Product Managers and/or Business Analysts.

Experience:

in healthcare, wellness, or digital health.

Experience:

with service design and operations. Understanding of user

experience:

and human centered design.

Experience:

in digital analytics tools such as Piwik Analytics, Tableau, Google Analytics, etc., A/B testing tools such as AB Tasty, Optimizely, MoEngage, etc., and/or design tools such as Adobe XD, Figma, Sketch, etc. #LI-VZ1 Salary Range: $133,000.00 - $226,000.00 The annual base salary shown is for this position located in US - WI - Madison on a full-time basis

In addition, this position is bonus eligible. Exact Sciences is proud to offer an employee

experience:

that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health

benefits:

including medical, prescription drug, dental, and vision coverage. Learn more

about:

our

benefits:

Our success relies on the

experience:

s and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here. Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.

We are an equal employment

opportunity:

employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law. To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub.

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