Front Desk Associate

We are looking for a Front Desk Associate (or as we call it, a WOW Coordinator) to join our team at DLP Capital Headquarters! A WOW Coordinator is the first point of contact for visitors, tenants, and guests at our esteemed location which houses diverse commercial tenants. This role is crucial in creating a positive and professional atmosphere, ensuring a seamless and welcoming experience for everyone entering the premises.

If you thrive on making a great first impression, this is the perfect opportunity!

About the Role:

Location: DLP Capital - 405 Golfway W Drive, St Augustine, FL 32095 Compensation: $18.00 - $23.00 Hourly, dependent on experience Position Type: Full-time, In office- Monday through Friday, 8:15 AM -5:00 PM

What you have already achieved: (Requirements):

Welcome working in and thriving in a fast-paced environment Able to lift 20-25 pounds Minimum of 2 years of client-facing experience Leasing or Property Management experience is a plus Basic computer literacy skills and talent for technology Advanced written and verbal communication skills Polite, friendly, and self-assured attitude

Skills in multitasking and good time management:

AppFolio experience a plus

What you are great at: (Responsibilities):

• Oversee deliveries to the lobby/mailroom area.
• Assist in answering all incoming phone calls by the second ring.

Ability to listen actively and handle emotional residents with professionalism. Act as the primary point of contact for tenant inquiries, and complaints ensuring all submissions are logged in the property management software.

• Manage building key fobs (issue/track/log/ collect/ replacement).

Keep the front lobby neat and professional-looking at all times.

• Process important queries and manage customer expectations in a polite and friendly manner. Ability to listen actively and handle emotional residents with professionalism.

Accomplish office tasks and follow up through to completion. Serve as a backup to the other Executive and Administrative assistants. Serve as the first person that visitors and callers to the St. Augustine's office interacts with, representing DLP in a professional and kind way. Greet and Check-in DLP guests/visitors.

Be part of the Office Administration team responsible for maintaining a professional and pleasant office environment, including ordering supplies, managing vendor relations, keeping an eye out for improvements, etc. Be part of the Sunshine team and attend all meetings.

• Deliver a WOW Service to customers, clients, visitors, and team members, maintaining a professional environment.

Act as a WOW concierge to our investors for their vacation rental reservations. Providing additional local area information for their stays. Other duties as assigned.

What You’re Motivated By:

Making an impact. Whether it's the residents who call our Thriving Communities home, the investors who trust us to be stewards of their capital, or the sponsors we work with to 10x their business, everything we do is about making an impact. Challenges. You see roadblocks as opportunities and are proactive in finding solutions.

Growth. We’ve been named to the Inc. 5000 as one of the Fastest-Growing Private Companies in America for twelve consecutive years. Who We Are

What We Do In One Sentence:

We finance the building of Thriving Communities.

Our Mission:

We are changing the nation through the building of Thriving Communities. We are the leader in funding the building of Thriving Communities centered in safe, attainable housing.

Our Purpose:

To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG):

To positively impact and transform 10 million lives by funding the building of 5,000 Thriving Communities, becoming one of America’s 100 largest private companies.

Our Culture:

We work hard, marching towards ambitious goals driven by a purpose that’s bigger than ourselves. We are impact-driven, seeking to make a difference not just on the affordable housing crisis but also in the lives of our employees, investors, and partners. We are disciplined, following our exclusive Elite Execution System to develop personally and professionally.

We strive to Live Fully, finding fulfillment in all areas of our lives.

Our Core Values:

• Driven For Greatness: We are driven by the pursuit of knowledge and the paramount importance of a growth mindset, cultivating greatness both personally and professionally.

Living Fully: We prioritize living fully with a dedication to achieving optimal health in all aspects of life: faith, family, friends, freedom, fun , fulfillment, fitness, and finance. . We are intentional with our time, integrating the 8fs of our life to achieve our goals & God’s goals. Grit: We have the endurance and unshakable commitment necessary to achieve our visionary long-term goals.

Community: We elevate the greater good over individual interests, magnifying our impact and cultivating thriving relationships with investors, sponsors, residents, and our colleagues. Authenticity: We are true to ourselves and others, steadfast in our beliefs and values. We hold ourselves and others accountable, fostering open dialogue to propel growth.

• Prepared to Win: We apply discipline to our thoughts and our actions, which leads us to put forth consistent effort and commitment doing the important proactive work despite the urgent priorities we face each day. We plan to win, and are prepared for volatility and challenges.

Kingdom Impact: We share God's love and transformative power through our labor, serving everyone in God’s likeness. The world will know God more through our work and how we do it. Twenty-Mile March: We march towards clear, well-defined goals and objectives with unwavering focus, constantly evaluating our performance and course correcting as needed.

Stewardship: We are guided by our commitments to those who trust us with their capital, their communities, and their careers . Servant Leadership: We lead with high standards & deep devotion. We display as humble confidence as we build deep relationships and trust. We show the way through the forest, empowering growth, accountability, and a founder’s mentality, with team members regularly asking “What else can I do to achieve the desired results?”

Benefits and Perks:

Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.

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