Workforce Development Manager (One Stop System Director)

What You'll Be Doing The Workforce Development Manager provides strategic and operational leadership for workforce development programs funded through designated grant initiatives. This role is responsible for ensuring effective service delivery, strong performance outcomes, and full compliance with all applicable grant, contract, and regulatory requirements. The Workforce Development Manager works closely with internal teams, external partners, and community stakeholders to support program goals and advance workforce initiatives.

This position oversees day-to-day operations for assigned grants and programs by setting operational priorities, monitoring performance, and driving continuous improvement. The Workforce Development Manager analyzes key performance data, addresses operational challenges, and implements process improvements to ensure programs meet dynamic performance targets. In addition, this role serves as the One-Stop System Manager and, under the leadership of the Executive Director, is responsible for the effective operation of the CAWD Career Center System.

Essential Responsibilities

• Provide daily operational leadership for assigned workforce development grants and programs
• Monitor program performance, service delivery, and outcomes to ensure compliance with funding requirements
• Analyze performance data and key indicators to identify trends, risks, and improvement opportunities
• Collaborate with internal teams and external partners to support coordinated service delivery
• Oversee staff activities, provide guidance and coaching, and support performance management efforts
• Ensure compliance with federal, state, and local workforce regulations and policies
• Support budget oversight, resource allocation, and financial performance for assigned programs
• Identify operational gaps and implement process improvements to enhance efficiency and service quality
• Ensure consistent, high-quality service delivery across the Career Center System

About Our Team:

Capital Area Workforce Development is a public-private partnership that focuses on economic development by ensuring the local workforce has the skills, training and education to meet the needs of local employers. The board oversees workforce solutions in Chatham, Lee, Johnston, Orange, and Wake counties designed to serve businesses and individuals of all ages. We believe in economic development through workforce excellence.

The Basics (Required Education and Experience) Bachelor's degree in Public Administration, Business Administration, Economic Development or related field Four years of experience in workforce development, community development, business development or related field Equivalent education and experience are accepted

Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Strong team leadership or supervisory experience Federal grant oversight and management experience (ideally Workforce Innovation and Opportunity Act (WIOA))

• Process development leadership
• Demonstrated experience with multi-county oversight responsibilities

How Will We Know You're 'The One'? Excellent leadership and performance management skills Excellent organization, administrative, and time management skills with the ability to prioritize duties Excellent attention to detail and commitment to producing quality work in a timely manner Strong collaboration, time management, and organization skills

Excellent interpersonal and soft skills Good oral and written communication skills Ability to manage and lead special projects

• Demonstrates excellent problem-solving and decision-making skills

Detail-oriented with excellent follow-through skills Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions

About This Position:

Location: Midtown N Office Park Raleigh, NC 27609 Employment Type: Regular Work Schedule: Monday - Friday 8:30 am - 5:15 pm Hiring Range: 67,728 - 91,436 Market Range: 67,728.00 - 115,142.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 1/16/2026

What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.