Electronic Services Specialist

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring

experience:

when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! An Electronic Service Specialist (ESS) provides members and potential members with guidance and support regarding CEFCU’s electronic services. Advocates and champions for CEFCU’s electronic services, by actively listening to member’s needs and referring appropriate products and services.

• Manages member requests and nurtures relationships through multiple support channels such as phones, emails, and online secure messages.
• Processes various back-office quality assurance and maintenance reports.
• Facilitates cases/tickets with appropriate vendor partners while maintaining positive and professional working relationships.
• Provides support to other CEFCU representatives with questions concerning electronic service’s products, services, policies and procedures.

Serves as a back up to the Electronic Member Center (EMC) Fraud Coordinator, as needed.

• Tracks end-user system issues and assists with troubleshooting to identify errors.
• Maintains current working knowledge of available resources and job tools, policies, procedures and regulations governing electronic service’s products and services.

Core Hours: Monday - Friday 9:45 a.m.

• 6:15 p.m.

Saturday 8:00 a.m.

• 2:00 p.m.

HWFH - After training is complete Required: High school diploma or equivalent. Ability to learn vendor admin systems related to department products and services at a proficient level within training period. Strong written and verbal communication

skills:

, including typing

skills:

Critical thinking and time management

skills:

Ability/willingness to actively participate in helping achieve department and corporate objectives.

• Demonstrated

skills:

to proactively evaluate situations using available resources and make informed decisions in unusual or escalated circumstances.

• Demonstrated strong attention to detail and quality.

Knowledgeable

about:

current and developing technologies including internet, PC operating systems, browsers, smart and browser-based cell phones and other mobile devices. Self-motivation and independent decision-making

skills:

Preferred: Proficiency in CEFCU mainframe applications including Member Information File (MIF), Member Account File (MAF), CEFCU Tele-Servicing System (CTI), Account Information File (AIF). User

experience:

and knowledge of CEFCU’s electronic services. Applicable college classes (e.g., Business Math, Business Communications, and Business Law, etc.) and/or commensurate

experience:

• Training and/or presentation

experience:

Proficiency in Microsoft Excel, Outlook, PowerPoint and Word. Summary Pay Range The pay range for this position is $19.71 - $23.17.

Compensation:

offered may vary based on

skills:

and

experience:

Please note that salary is only one component of total

compensation:

at CEFCU.

Benefits:

Financial Merit-based raises Health and Welfare Generous paid time off (Holiday, Personal or Sick Time, Vacation) Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account) Health Savings Account Voluntary

Benefits:

(Accident Plan, Critical Illness Plan, Hospital Indemnity Plan) Life Insurance Accidental Death & Dismemberment Insurance Disability

Benefits:

• Defined Benefit Plan – Pension Defined Contribution Plan – 401K Additional

Benefits:

Employee Assistance Program Tuition reimbursement Career growth through internal job postings Management Development Program: formal mentoring and training Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities Employee discounts on entertainment, cell phone plans, theme park tickets, and more On-site fitness center, fitness classes, and wellness program It is CEFCU’s policy and intent to provide equal

opportunity:

to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law.

This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and

compensation:

Put the "U" in CEFCU We're better, together.

• Helping people is more than a nice idea - it's the reason CEFCU is in business, and why it's a great place to work too.

Are you ready to play your part?