LEAD PATIENT CARE TECHNICIAN - 8 Mountain PCU - FT

Employment Status: Full time Shift: Evening/Night (United States of America) Facility: 1906 Belleview Ave SE - Roanoke Requisition Number: R155959 LEAD PATIENT CARE TECHNICIAN - 8 Mountain PCU - FT (Open) How You’ll Help Transform Healthcare: The Lead Patient Care Technician (PCT) delivers high quality, patient-centered care by performing a variety of delegated patient care services related to common nursing functions and activities of daily living.

• Provides quality service through a team oriented, collaborative approach to patient care.

A $7,500 sign-on bonus is available when external candidate meets applicable guidelines. The Lead Patient Care Tech Provides basic nursing care and performs advanced technical

skills:

for specified age groups according to established standards.

• Assists patients with activities of daily living.

Appropriately documents and reports patient observations to licensed staff. Transports patients, supplies, specimens, equipment, etc. within the facility

• Contributes to Carilion Clinic’s performance improvement activities.

Actively participates in obtaining desired service line/departmental outcomes. Exhibits competent knowledge of EMR and assists with chart audits.

• Participates in unit quality surveillance activities.

Actively participate in unit shared governance and/or organization councils/committees. Will lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds).

• Provides support for department/unit staff scheduling, including covering lunch assignments.

Orders department/unit supplies and equipment and stocks/organizes supplies.

• Assists with customer service in wayfinding, answering phones, making meaningful connections with patient and visitors.
• Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment).

Operates and maintains general office equipment.

• Follows procedures for timely equipment repairs.
• Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient

experience:

as the top focus.

• Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet.

Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission. Welcomes and assists patients and visitors; assists with registration. Serves as “face” of the unit; role models service excellence behaviors at all times.

• Demonstrates excellent telephone etiquette and interpersonal

skills:

when answering phones and interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.

• Monitors cleanliness of the unit waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members.
• Assists with maintaining regulatory compliance.

(Refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc. May be responsible for phlebotomy (competency appropriate) May conduct nonsterile wound care dressings (competency appropriate). May replace and remove saline locks (competency appropriate). May do colostomy bag changes (competency appropriate).

The Lead PCT assists with ongoing training, and precepting of new and current employees. Meets with new hire PCTS for orientation planning. Engages in evidenced based practices that enhance the patient

experience:

, including SAFETY rounding, communication etc. May be required to support multiple nursing units Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public.

• Maintains patient, staff and customer confidentiality.

If assigned to perform patient care tasks, must demonstrate knowledge of the principles of growth and development through the life span, possess the ability to recognize and report data reflective of the patient’s status, interpret the appropriate information needed to identify each patient’s

requirements:

relative to his or her age and specific needs, and provide the care needed as described in departmental policies and procedures. May be required to sit with patients on suicide precautions or confusion. Ability to perform

responsibilities:

in a fast-paced environment, requiring use of prioritization and time management

skills:

May be exposed to infectious diseases, biohazardous and hazardous materials, including regulated medical wastes, and combative patients. May be required to work at multiple Carilion facilities. Functions as a key member of the health care team and performs tasks as delegated by licensed staff. Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public.

• Maintains patient, staff and customer confidentiality.

May be exposed to infectious diseases, biohazardous materials and combative patients. Physical

requirements:

include lifting, prolonged periods of standing, bending, pushing, pulling, reaching, and walking. Work is performed in patient care environment and is often fast paced, requiring use of prioritization

skills:

• Follows set guidelines and procedures in the execution of daily tasks.

Work is reviewed by others to ensure compliance goals are met.

• Demonstrates knowledge of the principles of life span growth and development.

Observes and documents data reflective of the patients’ status, interprets the appropriate information needed to identify each patient’s

requirements:

relative to his or her age and specific needs, and provides the care needed as described in departmental policies and procedures.

What We:

Require:

Education:

High school diploma or equivalent

education:

required.

Experience:

1 to 2 years'

experience:

in direct patient care required. Licensure, certification, and/or registration: If employee is working in a critical access facility, a Certified Nursing Assistant is required. AHA BLS-HCP required within 6 months of hire. Other Minimum

Qualifications:

Effective interpersonal, communication, and teamwork

skills:

required. Must successfully complete orientation and competency validation for position. This job

description:

is only meant to be a representative summary of the major

responsibilities:

and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this

description:

• Recruiter: JAMIE RATLIFF Recruiter Email: jsratliff@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal

Opportunity:

Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m.

to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits:

, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why

we offer:

a well-rounded

benefits:

package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are

benefits:

available to you when you join Carilion: Comprehensive Medical, Dental, & Vision

Benefits:

Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Virgin Pulse Discounts on childcare Continued

education:

and training In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia.

Join us and begin your career in a place where every day is a new adventure of creating the future of health care.