Operations Manager

Position: Security Operations Manager

Location: Variable

Salary: $70,000 annually, plus potential additional optional compensation. This position

will be in-office during the training and development phase in Mokena Illinois. After this period, it will

transition to a hybrid role, combining in-office and remote work.  A planned Office Expansion is planned for Merriville Indiana, where this job will ultimately be based.

Type: Full-time, On-Call

Benefits:

● Comprehensive benefits package including medical, dental, vision, life, AD&D, and

disability insurance

● 401(k) plan

● Paid time off (PTO) and bi-weekly pay

● Employee discounts on electronics, cell phone plans, travel, and more

● Wellness and financial programs

● Telemedicine - virtual medical care

● Employee Assistance Program

● Referral Program

Qualifications:

● At least 21 years old

● High School Diploma or GED required

● A college degree in a relevant field is preferred but not required

● Minimum of 2 years experience in a similar role required

● Proficient in Google and Microsoft Office applications (Word, Excel, Docs, Sheets)

● Excellent customer service skills

● Strong sense of responsibility, accountability, objectivity, and work ethic

● Effective verbal and written communication skills

● May need the ability to obtain regulatory badging

● Must be able to pass a background check

● Must be able to pass a drug screening

Responsibilities:

● Manage fast-paced scheduling operations to ensure all shifts are adequately

covered

● Maintain and review staffing levels across various portfolios

● Provide regular updates on scheduling progress and forecast to team members

and stakeholders

● Handle payroll tasks for accuracy and completion

● Support shared services functions such as invoicing and accounts receivable

• processes

● Strategically coordinate with the Senior Manager of Operations to optimize

• schedules and reduce overtime

● Rapidly respond to schedule changes and client requests, ensuring effective

communication and redeployment of staff

Ideal Candidate: The ideal candidate for the Security Operations Manager position is a

dynamic, proactive individual who thrives in a fast-paced environment and can work

effectively with minimal supervision. You should be adept at multitasking, managing

multiple priorities, and maintaining high levels of organizational efficiency. A strong

customer orientation and the ability to work collaboratively with various teams are

essential.