Switchboard Operator

POSITION SUMMARY:

The Switchboard Operator is responsible for the operation of the switchboard communication system. This role exhibits a high level of professionalism and legendary customer service with every caller.

ESSENTIAL FUNCTIONS:

Projects a positive and professional company image. Answers inbound calls and routes accordingly. Takes detailed and accurate notes / call back information and route to appropriate recipient. Places outbound calls as requested by staff or customers.

• Handles customer/guest inquiries and customer assistance as required.
• Assists Executives, Administrative Assistants, and other Outfitters in connecting telephone calls, conference calls, etc.

Uses diplomacy and tactful judgment in screening and potentially rerouting calls for executives and other limited-access VIPs.

• Supports inbound outfitter/associate requests as appropriate.

Self-monitors call times for adherence to efficiency and quality goals.

ALL OTHER DUTIES AS ASSIGNED:

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: High School Diploma

KNOWLEDGE, SKILLS, AND ABILITY:

Friendly and effective communication skills Excellent speaking voice Superb customer service skills Knowledge of switchboards and phone systems Able to respond quickly and provide effective customer service in a fast-paced environment High integrity and ability to maintain strict confidentiality Strong attention to detail

Calm under pressure or in conflict

TRAVEL REQUIREMENTS:

N/A

PHYSICAL REQUIREMENTS:

Regular computer work, and sitting Occasional walking, standing, and lifting

INDEPENDENT JUDGEMENT:

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Part Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Dental Vision Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

Bass Pro Shops