Customer Service Consultant - CLUB

POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the

benefits:

of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer

experience:

, peer coaching and influencing, and regulatory compliance. ESSENTIAL FUNCTIONS: Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping

experience:

for all customers. Proactively greets customers and presents them with the

opportunity:

to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive

experience:

• Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrates products to customers.

Remains knowledgeable of advertised sales.

• Helps meet metric goals and objectives for self and store.

Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.

• Provides full CLUB Member

experience:

including service processes such as processing payments, answering account questions, and processing applications.

• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business need.

ALL OTHER DUTIES AS ASSIGNED:

EXPERIENCE:

/

QUALIFICATIONS:

Minimum Degree Required: High school diploma or equivalent

experience:

Experience:

0 to 2 Years of

Experience:

KNOWLEDGE,:

SKILLS:

, AND ABILITY: Excellent organization

skills:

and attention to details.

Experience:

in a customer service environment. Excellent verbal and written communication

skills:

Adaptability to new processes and procedures. Excellent self-motivation and initiative while unsupervised.

TRAVEL:

REQUIREMENTS:

N/A PHYSICAL:

REQUIREMENTS:

Stand and/or walk during shift to assist customers on the sales floor, etc. Hear well enough to constantly communicate with others to exchange information Constantly repeat motions that may include the wrists, hands and/or fingers Constantly assess the accuracy, neatness and thoroughness of work assigned Light work that includes lifting and moving objects up to 20 pounds constantly Occasionally ascend or descend ladders, stairs, step stools, etc Occasionally work in noisy environments INDEPENDENT JUDGEMENT: Performs tasks and duties under general supervision, using established procedures and innovation

Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. Part Time

Benefits:

Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Dental Vision Voluntary

benefits:

401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more! Bass Pro Shops is an equal

opportunity:

employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

Bass Pro Shops

About:

Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more.

In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best”

experience:

with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”