Manager of Quality (0006x)

Job Details Job Location: Durango, CO 81301 Position Type: Full Time

Education Level: 4 Year Degree:

Salary Range: $73,000.00 - $89,040.00 Salary/year Travel Percentage: Negligible Job Shift: Day Job Category: Admin - Clerical

• Manager of Quality, Western slope Colorado

Position Summary: The Quality Manager leads the Quality Department in driving excellence in clinical measures, outcomes, and patient care through the development, implementation, and oversight of quality systems and initiatives. This role ensures compliance with internal and external quality standards, manages data-driven decision-making processes, and collaborates across departments to optimize workflows, reporting, and staff training. The Quality Manager serves as a subject matter expert, fostering a culture of continuous improvement, patient engagement, and operational efficiency while maintaining alignment with organizational goals and regulatory requirements.

Qualifications: Our ideal Quality Manager will have:

Required:

Bachelor’s degree in healthcare administration, business administration, or a related field. Minimum of 2 years of experience in healthcare quality management, including familiarity with regulatory standards (e.g., HRSA, CMS, NCQA). Proven expertise in data-driven decision-making, quality improvement methodologies (e.g., Six Sigma, Lean), and performance measurement tools.

1 year of supervisory experience.

Preferred:

Master’s degree in healthcare administration, business administration, or a related field. Certified Professional in Healthcare Quality (CPHQ) or similar certification (e.g., CHQO) strongly preferred. 3 years of supervisory experience.

Salary:

Starting pay is $73,000.00 - $89,040.00 per hour (which includes preferred experience, preferred education, regional locale described above)

Benefits (Full Time employees):

Medical (HDHP or PPO) • Long Term Disability 401k offering up to 6% match • Short Term Disability Health Savings Account • Dental Flexible Spending Account • Vision Dependent Care Account • Pet Insurance Life Insurance • College Invest plans Annual Wellness Benefits • Personal Days Loan Repayment Programs • (9) Company Paid Holidays

(3) weeks of All Paid Leave (APL) for first 2 years with full-time employment. On-going training & educational opportunities for professional development are also available.

Duties and Responsibilities:

• Responsible for the evaluation, development, implementation, and ongoing maintenance of the Clinical Quality Plan, including quality reviews, action plans, staff training, and communication, in conjunction with the VP of Population Health.
• Provides leadership as the subject matter expert on quality, developing improvement plans based on data and feedback sources. Ensures teams have clarity around quality goals, priorities, and deadlines, contributing to organizational objectives while optimizing day-to-day operations.
• Manages all quality measure and outcome reporting for internal KPIs and external requirements, including HRSA, CMS, NCQA, and other contractual obligations. Ensures accurate and timely submission of key data reports to external entities, partnering with Data, BI and Finance teams as needed.
• Collaborates with Compliance and Risk Management to address overlapping issues, particularly quality improvement activities tied to corrective action plans from clinical care audits.
• Leads the Patient Advisory Council, Patient Satisfaction Survey, and other patient feedback initiatives throughout the year to enhance patient experience and engagement.
• Leads or represents the organization on multiple Quality Committees, ensuring relevant quality initiatives are discussed and addressed effectively.

Actively ensures effective communication of quality goals and initiatives across teams, providing training and resources to support staff in achieving quality objectives.

Knowledge, Skills and Abilities:

Ability to work independently while fostering strong relationships with staff and management. Strong project management and organizational skills. Understanding of interdepartmental processes within healthcare organizations. Proficiency in data-driven decision-making and tools like Tableau or Power BI.

Commitment to staying current with healthcare quality trends and advancements. Familiarity with healthcare quality measures, including Patient Centered Medical Home standards. Expertise in managing change and addressing resistance to new processes. Ability to analyze complex quality measures and workflows to drive improvements.

Strong interpersonal skills to build trust and influence stakeholders. Excellent written, oral, analytical, and abstract reasoning skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Proficient in Microsoft Office products, particularly Word and Excel. Must treat work as confidential and proprietary.

Must have current driver’s license and ability to be commercially insured and maintain a driving record that allows insurability with Axis commercial insurance agency.

Employment Tasks:

• Adheres to Axis Corporate Compliance Plan and complies with the Axis Code of Conduct.

Fosters an organizational culture of patient and family-centered care, service excellence, quality, and safety, while enhancing the patient experience, employee engagement, and community relationships. Respects and accommodates different cultures and health beliefs. Committed to prompt and clear communication with both internal and external customers through timely response to phone calls, emails and other communications.

Seeks and provides guidance, and is a contributor to the organization’s performance and strategy and any teams or committees they are involved in. Is respectful, kind and helpful when working with other staff to foster a positive and productive work environment. Attends all mandatory staff meetings and completes assigned training.

Arrives at work on time and follows the required call-in procedures for attendance. Meets targets related to the Key Performance Indicators established annually.

Working Conditions/Physical demands:

Employees must occasionally lift and/or move 15 to 50 pounds. Employees are frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for long periods of time at computer. Employees must be able to travel between Axis locations. Depending on the position, employee may also be expected to engage in occasional statewide and domestic travel.

Working in a healthcare organization lends itself to the possibility of exposure to communicable disease. Noise level in the working environment is usually moderate. Annual Flu immunization by November 1, annual TB Screening, complete de-escalation training, and BLS certification, as required for position.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their position. Please visit our website at http://www.axishealthsystem.org , to apply for this position and for more information about our organization. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities.

Commitment to Pay Standards:

We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history).

About Durango/Pagosa Springs:

If you’re interested in Rocky Mountain wildlife, white water rafting, hiking in to discover nature’s most beautiful waterfalls, or a breathtaking car ride on the San Juan Skyway, then Durango and Pagosa Springs are the place for you! As with so many areas on the Western Slope, you have now entered an outdoor enthusiast’s paradise. Just minutes from zip lining through the treetops, to soaking in the Piedra River Hot Springs, located in the national forest, after a day of hiking any one of the many trails, and when the season is right, you can be snowboarding or camping in the mountains that surround this beautiful area. Take a ride on the historic Durango & Silverton Narrow Gauge Railroad Train and enjoy the stunning views of the San Juan National Forest. You’re also a mere 35-minute car ride to Mesa Verde National Park. Just outside the doors of our clinics, you’ll find beautiful parks with walking paths and opens spaces to enjoy. Durango has an airport located minutes from our clinics which has service to Denver, Phoenix and Dallas-Fort Worth daily. Learn more about our area here: Visit Durango, CO | Official Tourism Site of Durango, Colorado

About Montrose/Delta/Hotchkiss:

If you’re interested in archaeology, hiking, biking, boating, rafting, hunting, exploring, or kayaking – Montrose is the place for you! Montrose and the surrounding area are perfect for an outdoor enthusiast. Black Canyon National Park, just east of the San Juan Mountains is just minutes away and to the west, the Uncompahgre Plateau is waiting to be explored. Here, you are surrounded by the many opportunities and adventures waiting to happen. From hiking and biking to kayaking and rafting with breath taking views of our majestic landscape. When in Hotchkiss you can explore their vineyards and museums or find you self at the art center appreciating all the creativity or taking an art class yourself! Montrose has an airport within 10 minutes from our Montrose locations, which has daily service to Denver, Dallas and Phoenix (including several other major US cities). Learn more about our area here: Visit Montrose, CO.

Qualifications: