Job Details
Job Description
Seasonal Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best
experience:
in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care
about:
each other, our mission, our environment, and our communities. BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees* Discounted skiing and riding for friends and family of eligible employees* Vacation and Sick Time policies for eligible employees* to rest, relax and recharge Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug
Benefits:
and Free Multilingual Behavioral Health. 401(k) plan with generous company match Discounted tuition with partner online university for all Alterra Mountain Company employees to further their
education:
Paid parental leave of up to 6 weeks for eligible employees* Free regional bus pass *Click HERE for more information on our employee
benefits:
! For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
POSITION SUMMARY The True West Pass
Experience:
Supervisor oversees the operational execution of Steamboat’s Premium
Experience:
program – the True West Pass and locker room services at Hazie’s lounge. This role focuses on delivering a high-touch, seamless premium guest journey while maintaining operational excellence across multiple departments. The Supervisor executes on consistent service quality through prearrival and in-resort interactions with guests of the True West Pass product.
The Supervisor also assists the True West Product Manager in overseeing additional concierge staff and acting as Manager on Duty in the absence of the Manager. ESSENTIAL DUTIES • Strong problem-solving and communication
skills:
, with a proactive approach to guest recovery • High attention to detail, ability to multitask in a dynamic environment • Consistently prioritizes guest needs • Lead by example, builds high-performing teams, and fosters a positive, service-driven culture.
- Maintains high standards in daily operations, attention to detail, and compliance with procedures and protocols • Clear, professional, and empathetic communicator across all levels—guests, front-line staff, and leadership • Supervise the day-to-day operations of the True West Concierge program, ensuring top-tier service delivery across premium access zones including pre-arrival communications and on-mountain lounge
experience:
- Assist in the de-escalation for Premium
Experience:
guest issues, coordinating timely resolution and recovery • Exceptional communication
skills:
with internal and external stakeholders • Assist the Manager in monitor and audit of program execution and staff performance to maintain service standards • Develop and oversee staff training on Premium
Experience:
program protocols • Provide high-level oversight of daily locker room operations, ensuring cleanliness, safety, and adherence to policy • Monitor locker room usage, capacity, and inventory • Implement customer service best practices and provide training resources to front-line team members • Act as the Manager of Duty in the absence of the True West
Experience:
- Manager • Facilitate clear communication with True West guest to meet resort-wide guest Service Excellence goals • Compliance with all company policies and procedures as well as any regulatory
requirements:
- Other duties as assigned
REQUIRED QUALIFICATIONS:
- Previous Guest Service
Experience:
required • Minimum of 1 year of
experience:
in guest services, resort operations, or hospitality leadership • A minimum of 1-years of supervisory or leadership
experience:
required • 2 years of previous work history/
education:
required • Communicate clearly in English, both verbal / non-verbal, and written • Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards
EDUCATION:
REQUIREMENTS:
- High School Diploma or GED The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position.
Actual pay will vary and may be above or below the range based on various factors including but not limited to
experience:
,
education:
, training, location, merit system, quantity or quality of production,
responsibilities:
, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total
compensation:
package for employees. Other rewards may include many region-specific
benefits:
Steamboat Resort hourly pay range: $24.00 - $26.00 per hour PHYSICAL
REQUIREMENTS:
- Must be at least 18 years of age • Must be able to regularly required to walk, talk, see, and hear • Must be capable of walking or standing 75 % or more of a normal 8 to 10-hour work shift • Must be capable of occasionally carrying, lifting, pushing or pulling up to 35lbs • Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. WORKING CONDITIONS Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
Hazardous Materials/Noise: The noise level in the workplace is usually moderate. This job
description:
is not an exhaustive list of all functions and
responsibilities:
that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above.
This position is open and still accepting applications. This job
description:
is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause. Employment with Steamboat Ski and Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.
This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado. Steamboat Ski and Resort Corporation and its affiliates are equal
opportunity:
employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable. Steamboat- Ski Town, U.S.A.
® is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best
experience:
in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community.
